Frequently Asked Questions
Find answers to the most common questions about our digital gift card service. Can't find what you're looking for? Contact our support team.
General
What is GiftSquare?
GiftSquare is a digital gift card platform that allows you to purchase and send gift cards via email or text message. We offer a wide selection of popular brands and retailers.
How do I create an account?
You can create an account by clicking the 'Sign Up' button in the top right corner. You'll need to provide your email address and create a password.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to ensure your payment information is secure.
Purchasing
How do I purchase a gift card?
Browse our selection, choose your desired gift card, select the amount, add recipient information, and complete your purchase.
What payment methods do you accept?
We accept all major Cryptocurrencies.
Are there any fees?
Some gift cards have fees, but most are free. For more information, please see our Fees page.
Delivery
How quickly will my gift card be delivered?
Digital gift cards are delivered via email instantly in most cases. However, it may take up to 24 hours to receive the gift card to verify the order.
What if the recipient doesn't receive their gift card?
You can contact our support team for assistance to resend the gift card.
Can I send gift cards internationally?
Yes, digital gift cards can be sent to recipients worldwide.
Gift Cards
Do gift cards expire?
Most gift cards do not expire, but some may have expiration dates set by the retailer. Check the terms and conditions for each specific gift card.
Can I get a refund for a gift card?
Gift cards are non-refundable once purchased. However, if there's an issue with delivery or activation, we'll work to resolve it.
How do I check my gift card balance?
You can check your gift card balance by visiting the retailer's website or visiting our redemption website.
What if my gift card is lost or stolen?
Contact our support team immediately. We'll work with the retailer to help resolve the issue, though policies vary by retailer.
Business
Do you offer business solutions?
Yes! We offer corporate gift card programs for employee rewards, customer loyalty, and business gifting. Contact our sales team for more information.
Can I purchase gift cards in bulk?
Yes, we offer bulk purchasing options for businesses. Contact our sales team for pricing and volume discounts.
Still Have Questions?
Our support team is here to help you with any questions or concerns that aren't covered in our FAQ.