Shipping Policy
Last updated: January 07, 2025
At GiftSquare, we offer both digital and physical gift card delivery options to meet your needs. This policy outlines our shipping and delivery practices.
Digital Gift Cards
Digital gift cards are our primary delivery method and offer the fastest, most convenient experience.
- Delivery Time: Instant delivery via email or text message
- No Shipping Costs: Digital delivery is always free
- Global Availability: Can be sent to recipients worldwide
- Environmentally Friendly: No physical materials or shipping required
- Secure Delivery: Encrypted delivery to ensure privacy and security
Physical Gift Cards
Physical gift cards are available for select retailers and are shipped directly to the recipient.
Shipping Options
Standard Shipping
- • 3-5 business days
- • Free on orders over $50
- • $4.99 for orders under $50
- • Tracking number provided
Express Shipping
- • 1-2 business days
- • $9.99 additional fee
- • Priority handling
- • Signature confirmation available
Shipping Destinations
We currently ship physical gift cards to the following locations:
- All 50 US states and territories
- Canada (additional shipping fees may apply)
- United Kingdom (additional shipping fees may apply)
- Australia (additional shipping fees may apply)
Order Processing
Here's what happens after you place your order:
Order Confirmation
You'll receive an email confirmation immediately after placing your order.
Processing
Digital gift cards are processed instantly. Physical cards are processed within 24 hours.
Delivery
Digital cards are delivered instantly. Physical cards are shipped according to your selected shipping method.
Tracking Your Order
You can track your order status through your account dashboard or by using our order tracking tool.
- Digital gift cards: Track delivery status and recipient activity
- Physical gift cards: Track shipping progress with provided tracking numbers
- Email notifications: Receive updates at each stage of the process
Delivery Issues
If you experience any issues with delivery, we're here to help:
- Digital Delivery Issues: We'll automatically resend digital gift cards if not opened within 24 hours
- Physical Delivery Issues: Contact our support team for assistance with lost or damaged shipments
- Wrong Address: Contact us immediately if you need to update delivery information
- Failed Delivery: We'll work with shipping carriers to resolve delivery problems
International Shipping
For international shipments, please note:
- Additional shipping fees apply for international orders
- Delivery times may be extended due to customs processing
- Recipients may be responsible for import duties or taxes
- Some restrictions may apply based on destination country
Contact Us
If you have any questions about our shipping policy or need assistance with an order, please contact us:
- Email: support (at) giftsquare.co
- Phone: 1-800-GIFTSQR
- Live Chat: Available during business hours
We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting to our website.